Support

Smoovie handles online ticket sales for community screenings. For questions about the event itself (doors, access, seating, parking, age guidance, cancellations, lost property, etc.), please contact your venue directly. They run the screening and have the latest local info.

Having trouble buying a ticket?

If you’re experiencing an issue during checkout (card not accepted, page errors, duplicate charge concern), our box office team can help. Include your venue name, film, screening date/time, and any on-screen message.

Email Box Office Support

Questions about your screening

Your venue manages everything on the night: opening times, concessions, local policies, accessibility arrangements, seating layout, and any weather-related changes. You’ll find contact details on the venue’s page or website.

Order help

I didn’t receive my ticket email
Check your spam/junk folder and any “Promotions” tab. If you still can’t find it, email us with the name of the venue, film title, screening date/time, and the email used at checkout. We can resend your ticket.
Can I change or refund my ticket?
Changes and refunds are handled in line with the venue’s policy. Please contact your venue directly. If your order has a payment error or duplicate charge concern, contact Smoovie support and we’ll review the transaction.
What payment methods are accepted?
Major debit/credit cards are accepted online. Some venues also sell tickets in person on the door; availability varies. For in-person sales, ask your venue directly.

Accessibility

Accessibility (step-free access, seating, captions, Audio Description where available) is set by each venue. Please contact your venue to confirm arrangements for your specific screening.

Privacy & receipts

Your payment is processed securely. We email your ticket/receipt to the address used at checkout. For details on how we handle data, see our Privacy Policy.