Terms & Conditions
The key things to know when using Smoovie.
Seller of record
Smoovie is the seller of record for tickets sold through smoovie.uk, which means we take payment at checkout, provide the transaction record, and then settle the money to venues and rights holders under the agreed terms which varies from film to film.
Payment flow and fees
When someone buys a ticket through Smoovie, we process the payment, apply the relevant booking and transaction fees, allocate any agreed share to rights holders, and pay the venue the remaining balance, with the aim of keeping the setup fair for venues and filmmakers with Smoovie taking 10% transaction fee which covers card costs and helps keep smoovie on the road.
Films booked outside Smoovie
If a venue uses Smoovie tools for a film that has been licensed elsewhere, the venue is responsible for making sure it has the correct permission or licence in place directly with the relevant rights holder. There is an area where they ahve to upload evidence of this so it's easy to do but it's important as unlisenced screenings undermine the whole system which enables filmmakers to scrape a living out projects which take years and costs thousands or even millions to make.
Screenings and responsibilities
Each screening is hosted by the listed venue, and the venue is responsible for the event itself, including opening times, access, facilities, staffing, and any local health and safety requirements, while Smoovie provides the ticketing, film programme and playout tools.
Cancellations and refunds
Online ticket refunds are not currently available through the Smoovie so at the moment we are suggesting instead of cancelling letting your veneu know and swapping it out for a ticket in the future. We know it's not ideal but getting sumup to issue refunds is a little tricky and we haven't had time to do this yet.
Rights holder settlements
Distributors and filmmakers who license work through Smoovie invoice us after the arrange run for a pre-agreed percentage of the ticket income. We're trying to strike a balance of fair compensation to the makers and people who find and distribute these titles and venues who do the orgnising of a screening.
Transparency and compliance
Venues receive clear statements in their venue portal showing sales, fees, rights allocations, and net payouts, and Smoovie also complies with the relevant legal and tax obligations connected to the fees charged through the platform. Since we are a small project we are not VAT registered so do not have to charge VAT on tickets making tickets 20% cheaper than if we were. Most distibutros are VAT registered so we do get charged for VAT for their share usually which is calculated into the split.
Questions and contact
For questions about a specific screening, including times, accessibility, or venue facilities, please contact the venue itself as we can't really help with that. But for checkout or platform issues, just contact u via the contact page and we'll try and help as quickly as we can! Please note that we are currently part timers and Smoovie is a passion project by Will and Nadia so it can take a few days for us to get back to you as we both have other jobs!